Contact Us

Important Phone Numbers

ServicePhone
24-Hour Emergency Power Outage972-205-3000 or 
833-403-2106
Report Power Outage by Text: Text the word OUT to972-205-4000
Report Energy Theft972-205-2635
Report Streetlight Outage972-205-3483
24-Hour Emergency Water Shutoff972-205-3210
Utility Reconnect Services After Hours (Monday through Thursday 5 to 7 p.m. and Friday 5 to 6:30 p.m.)972-205-2671

Payment Locations

In-Person Bill Payment

217 N Fifth Street
Garland, Texas 75040

Hours
Monday through Friday
8 a.m. to 5 p.m.


Drive-Thru Payment

717 W State Street
Garland, Texas 75040

Hours
Monday through Friday
8 a.m. to 6 p.m.

Services

Customer Service can be reached at 972-205-2671 for the following services:

  • Automatic Bank Draft Program
  • Billing Questions
  • Budget Billing Program
  • Conservation Questions
  • Credit Questions
  • Energy Audits
  • Letters of Credit
  • New, Transfer, Stop Service
  • Payments by Phone